Contact & Support
All correspondence reaches the same inbox. Use the right subject prefix to help us route your message.
Privacy & rights requests
Access, correction, erasure, portability, objection, withdrawal of consent.
Subject: [Privacy]
Account & data deletion
Delete the account and all associated records. See the full guide on the deletion page.
Subject: [Delete Account]
Security disclosure
Report a vulnerability — please give us a reasonable window to fix before public disclosure.
Subject: [Security]
Grievance Officer (India)
DPDP / IT Rules 2021 grievances — see the Grievance Officer page for the formal process.
Subject: [Grievance]
Adverse-event report
Report a clinical issue you believe is connected to information surfaced by the app.
Subject: [Adverse Event]
Legal & press
Court notices, takedown requests, partnership and press enquiries.
Subject: [Legal]
Response times
- Acknowledgement: within 72 hours, working days only.
- Privacy and rights requests: within 30 days of verification (extendable to 90 days for complex cases).
- Grievance Officer: within 15 days under the IT Rules 2021.
- Security reports: triage within 72 hours, remediation timeline within 7 days.
Languages
We respond in English, Hindi or Gujarati. Please write in the language you are most comfortable with.
Postal address
For formal legal notices we will provide a postal address on written request to the email above. We do not publish the address here in order to protect the named individual's privacy.