Terms of Service

These Terms govern your use of the HealthLens mobile application. They form a binding contract between you and us. Please read them carefully.

Effective date: 9 May 2026 · Last updated: 9 May 2026 · Version 1.0

1. The agreement

These Terms of Service ("Terms") are entered into between you ("you", "your") and the publisher of the HealthLens app ("we", "us", "our"). By installing, accessing or using the app you agree to be bound by these Terms and by our Privacy Policy and Medical Disclaimer, which are incorporated into the Terms by reference. If you do not agree, do not install or use the app.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract under the law of your country of residence. If you are using the app on behalf of an organisation, you represent that you have authority to bind that organisation. The app is not directed at children. See the Privacy Policy, section 15.

3. Your account

• You sign in with Google or Apple. You are responsible for keeping your sign-in credentials with those providers secure.
• You must give accurate information. You may not impersonate another person or create an account for someone else without their consent.
• One account per individual. You can manage data for family members through the in-app family-profile feature, not by sharing your sign-in.
• If you suspect unauthorised use of your account, sign out from Settings on every device and email contact@fcappstudio.tech with subject [Security].

4. Licence to use the app

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and run the app on devices you own or control, solely for your personal, non-commercial use.

You may not, and may not permit anyone else to:

• copy, modify, translate, decompile, reverse-engineer, disassemble or otherwise attempt to derive the source code of the app, except to the extent local law allows;
• rent, lease, lend, sell, sublicense, redistribute or commercially exploit the app or any part of it;
• remove or alter any proprietary notices on the app;
• use the app to build a competing product or to train a machine-learning model;
• circumvent any rate limit, access control, or security feature.

5. The service we provide

The app helps you to:

• scan or upload medical reports and have the text extracted automatically;
• receive an AI-generated plain-language explanation of the report;
• identify a pill or medicine from a photo;
• chat with an AI Health Hub that has the context of your reports;
• track parameters over time and view trends;
• schedule medication reminders;
• create family profiles and share specific reports with a caregiver you have invited.

Some features depend on a working internet connection and on the availability of our sub-processors (see the Privacy Policy). We may change, add, or remove features over time.

6. AI output and accuracy

• The app uses Optical Character Recognition (OCR) to read your reports and a Large Language Model (LLM) to explain them. Both can make mistakes.
• OCR may misread handwritten or low-quality scans, may transpose digits, may miss a unit, or may fail on a layout it has not seen before.
• The LLM may produce a confident-sounding answer that is wrong, incomplete, or out of date. It does not have real-time access to medical literature, your clinician, or your full medical history.
• You must independently verify any number, range, dose, or interpretation that you intend to act on. Treat AI output as a discussion starter for a conversation with a qualified professional, not as a clinical decision.
• The AI does not make decisions about you with legal or similarly significant effect, and we do not engage in automated decision-making in the sense of GDPR Art. 22.

7. Your content

"Your content" means everything you upload, scan, or type into the app — reports, photos, profile fields, reminders, chat messages, etc.

• You retain all ownership rights in your content. We do not claim any ownership of it.
• You grant us a limited, worldwide, royalty-free licence to host, store, transmit, OCR, translate, summarise, and display your content for the sole purpose of providing the app to you and the people you have explicitly invited (such as a family caregiver).
• The licence ends when you delete the content from the app or delete your account, subject to our retention schedule (see Privacy Policy section 9).
• You confirm that you have the right to upload the content — for example, that you are the patient or have the patient's consent to act on their behalf.

8. Acceptable use

You may not use the app to:

• upload anyone else's medical information without their consent;
• upload content that is unlawful, defamatory, or violates someone's privacy or intellectual property;
• attempt to extract another user's data, or to enumerate accounts;
• send malware, perform a denial-of-service attack, or otherwise interfere with the operation of the service;
• scrape or programmatically harvest content from the app or our servers;
• use the app to provide medical advice to a third party as a service.

9. Family profiles & sharing

• You can create profiles for family members and share individual reports with another account-holder you invite (a "caregiver").
• You are responsible for the accuracy of family-profile data and for the consent of the family member whose data you upload.
• When you share a report, the caregiver gets read-only access to the specific record for as long as the share is active. Every view is recorded in an audit log visible to you.
• You can revoke a share at any time from Settings → Family. Revocation takes effect within 60 seconds.

10. Fees, subscriptions & trials

The core app is currently free to download. Some advanced features may, in the future, be offered as a paid subscription. If we introduce paid features:

• billing will be handled exclusively by Google Play Billing or Apple In-App Purchase, under the platform's own terms;
• subscriptions auto-renew until you cancel them in your platform store account, in line with the store's standard rules;
• you can request a refund through the platform store within the period that store offers;
• we will give you at least 30 days' in-app notice before any current functionality moves behind a paywall.

11. Third-party services & app stores

The app uses third-party services (see the Privacy Policy sub-processor list). Their terms apply to your use of those services. If you obtained the app from the Google Play Store or the Apple App Store, the platform's standard licence terms apply alongside these Terms. In case of conflict, the platform terms prevail to the minimum extent necessary.

Apple-specific terms

• These Terms are between you and us. Apple is not a party.
• Apple has no obligation to provide maintenance or support for the app.
• Apple is not responsible for product warranties, product claims, or claims that the app fails to conform to applicable legal or regulatory requirements.
• In case of any third-party intellectual-property claim, we — not Apple — are responsible for investigating and defending the claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google Play-specific terms

• You acknowledge that Google is not a party to these Terms.
• You will comply with the Google Play Terms of Service when using the app distributed via Play.

12. Availability & changes

• We do our best to keep the app available, but we don't promise uninterrupted or error-free operation. The app, our servers, and our sub-processors are subject to maintenance, scheduled downtime, and unplanned outages.
• We may update the app and these Terms from time to time. Material changes to these Terms will be announced in-app at least 30 days before they take effect; continued use after the effective date means you accept the changes.
• If you do not accept a change, your remedy is to stop using the app and, if you wish, delete your account.

13. Suspension & termination

• You can stop using the app at any time and can delete your account from Settings → Account → Delete account.
• We may suspend or terminate your access if you breach these Terms, if your use of the app puts other users or our infrastructure at risk, if we are required to do so by law, or if we discontinue the service.
• We will give you reasonable notice and a chance to export your data unless doing so would defeat the purpose of the suspension (for example, in a security incident).
• Sections that by their nature should survive termination — including the licence grants for content already used to provide the service, disclaimers, limitations of liability, IP, governing law and miscellaneous provisions — will survive.

14. Warranties & disclaimers

The app and all AI output are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

Without limiting the above:

• we do not warrant that the app will meet your requirements;
• we do not warrant that AI output will be accurate, complete, current, suitable, safe, or appropriate for any clinical purpose;
• we do not warrant that the app will operate without interruption or error.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Nothing in these Terms excludes or limits warranties that cannot be excluded by law.

15. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages;
• our total aggregate liability for all claims relating to the app in any 12-month period is limited to the greater of (a) the amount you actually paid us for the app in that period, or (b) INR 1,000 (one thousand Indian Rupees) / USD 12 (twelve United States Dollars), whichever is higher, even if the app is provided to you free of charge;
• nothing in these Terms limits our liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under the law that applies to you.

You acknowledge that the limitations above are an essential basis of the bargain and that they would not be reasonable without them.

16. Indemnity

You agree to indemnify, defend and hold harmless us and our officers, contractors and sub-processors from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of (a) your breach of these Terms; (b) your misuse of the app; (c) content you upload that infringes a third party's rights; or (d) your violation of any law applicable to you. We will give you prompt notice of any claim, allow you to control its defence (with counsel reasonably acceptable to us), and reasonably co-operate with you. You may not settle any claim that imposes any obligation on us without our prior written consent.

17. Intellectual property

We and our licensors own all rights in the app, including its source code, design, trademarks and content (excluding your content). Nothing in these Terms transfers any of those rights to you, except for the limited licence granted in section 4.

18. Feedback

If you send us suggestions, ideas, or feedback, we may use them without obligation to you and without compensation. You grant us a perpetual, worldwide, royalty-free licence to use the feedback for any purpose. You will not send us anything you consider confidential.

19. Export controls & sanctions

You may not use the app in any country subject to a comprehensive embargo by India, the United States, the European Union, or the United Kingdom, and you must not be on any restricted-party list maintained by those jurisdictions.

20. Governing law & disputes

• These Terms are governed by the laws of India, without regard to its conflict-of-laws principles.
• The courts of Ahmedabad, Gujarat, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the app, except that we may seek injunctive relief in any competent court to protect our intellectual property.
• Before filing a claim you agree to first contact us in writing at contact@fcappstudio.tech and to engage in 30 days of good-faith negotiation.
• If a court finds that this venue is unavailable for a particular dispute (for example, where a mandatory consumer-protection law in your country requires a different forum), the dispute will be heard in the courts of your country of residence under that country's law.

21. Mandatory consumer rights

If you are a consumer in a jurisdiction whose law grants you statutory rights that cannot be waived (for example, the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Rights Act 2015, the Australian Consumer Law, or India's Consumer Protection Act 2019), nothing in these Terms removes or limits those rights. The disclaimers and liability caps in sections 14 and 15 apply only to the extent permitted by your local consumer law.

22. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy and the Medical Disclaimer are the complete agreement between you and us about the app.
• Severability. If any provision is found unenforceable, the rest of the Terms remain in force.
• No waiver. Our failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of the business.
• Notices. We will give you notices in-app or by email to the address on your account. You give us notice by emailing contact@fcappstudio.tech.
• Force majeure. We are not liable for delays or failures caused by events outside our reasonable control.

23. Contact

For questions about these Terms, email contact@fcappstudio.tech with the subject line [Legal].